At jllpub, your personal data is handled with the same care and discretion we bring to every other part of the platform. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own data under Philippine law.
Our Data Principles
Six principles that govern every data handling decision at jllpub. These are not aspirations — they are operational commitments enforced through internal policy and technical controls.
jllpub collects only the data required to deliver its services, fulfill legal obligations, and protect account security. Personal information is never collected speculatively or for purposes not disclosed in this Policy.
All personal data stored by jllpub is encrypted at rest and in transit. Access to player data is restricted to authorised staff on a need-to-know basis. Security controls are reviewed and updated regularly.
Under Republic Act No. 10173 (Data Privacy Act of 2012), you have enforceable rights over your personal data. jllpub provides clear processes to exercise those rights without obstruction or unreasonable delay.
jllpub does not sell, rent, or trade personal data to third parties for their own marketing or commercial purposes. Data is shared with partners only to the extent necessary to deliver jllpub's services to you.
jllpub retains personal data only for as long as is necessary for the stated purpose or as required by law. Account data held beyond closure is subject to defined deletion schedules unless a legal hold applies.
Any material change to jllpub's data handling practices will be communicated to registered players before it takes effect, via email and a notice on the platform. Updates are never applied retroactively without notice.
This Privacy Policy applies to all personal data collected, processed, and stored by jllpub in connection with the jllpub online casino and sports betting platform accessible at jllpub.org (the "Platform"). It applies to all registered account holders, prospective players who have initiated but not completed registration, visitors to the Platform, and individuals who contact jllpub's support team.
jllpub acts as the data controller for personal information collected through the Platform. As data controller, jllpub is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations.
This Policy does not apply to third-party websites, applications, or services that may be accessible via links from the jllpub Platform. jllpub is not responsible for the privacy practices of any third party. Players who access third-party services do so subject to those parties' own privacy policies.
jllpub collects personal data through several channels: directly from you during registration and subsequent account activity; automatically through your use of the Platform; and, in limited circumstances, from third-party sources such as payment processors and identity verification services.
jllpub may receive personal data from third-party identity verification providers used to fulfil KYC requirements, from payment processors confirming transaction status, and from fraud prevention services that help identify and prevent unauthorized account access. Data received from third parties is used solely for the purposes described in this Policy.
jllpub processes personal data for the following purposes. Each purpose is matched to its legal basis in Section 4 of this Policy.
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your jllpub account; verifying your identity; managing your login credentials and account settings. |
| Service Delivery | Processing deposits and withdrawals; crediting bonuses; recording game activity; maintaining your balance and transaction history. |
| Identity Verification (KYC) | Verifying your age, identity, and payment method ownership as required by applicable regulations and to prevent fraud. |
| Regulatory Compliance | Meeting obligations under Philippine anti-money laundering laws, gaming regulations, and data privacy law; responding to lawful requests from competent authorities. |
| Security & Fraud Prevention | Detecting and investigating unauthorized account access, suspicious transactions, bonus abuse, and other potential fraudulent or harmful activity. |
| Responsible Gaming | Administering deposit limits, self-exclusion orders, and other responsible gaming tools; monitoring for indicators of problem gambling behavior. |
| Customer Support | Responding to your enquiries, complaints, and requests; maintaining records of support interactions for quality assurance and dispute resolution. |
| Marketing Communications | Sending promotional offers, bonus notifications, and platform updates to players who have opted in to marketing communications. Subject to your consent and opt-out rights. |
| Platform Improvement | Analysing aggregate and anonymised usage data to improve game selection, platform performance, and user experience design. |
Under the Philippine Data Privacy Act of 2012, jllpub must have a lawful basis for each category of personal data processing. The legal bases applicable to jllpub's processing activities are:
jllpub does not sell, rent, or trade personal data to third parties for their own marketing purposes. We share your data only in the following circumstances and only to the extent necessary for each purpose:
jllpub engages third-party service providers to support the operation of the Platform. These providers act as data processors under jllpub's instructions and are contractually bound to process personal data only for specified purposes, maintain appropriate security, and comply with the Philippine DPA. Categories of service providers include: identity verification and KYC providers; payment processors (GCash, Maya, and banking partners); game software providers for the technical delivery of games; cloud infrastructure and hosting providers; and customer support platform vendors.
jllpub may disclose personal data to government bodies, regulatory authorities, law enforcement agencies, and courts where required by law or in response to a valid legal process. This includes disclosures required under Philippine anti-money laundering regulations, tax laws, and gaming regulations. jllpub will notify affected players of such disclosures to the extent permitted by law.
In the event of a merger, acquisition, sale of assets, or other corporate restructuring involving jllpub, personal data held by jllpub may be transferred to the relevant acquiring or successor entity as part of the transaction. Players will be notified of any such transfer that materially affects how their data is processed.
jllpub may share personal data with third parties for purposes beyond those described above where you have given your explicit consent to such sharing. Such consent will always be sought separately and may be withdrawn at any time.
jllpub uses cookies and similar technologies to operate and improve the Platform, maintain your logged-in session, and understand how players interact with games and platform features.
You may manage non-essential cookie preferences through your browser settings. Blocking cookies entirely may prevent certain features of the jllpub Platform from operating correctly, particularly login session management. Most modern browsers provide granular control over cookie acceptance by category and by domain.
jllpub implements technical and organizational security measures designed to protect personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures are proportionate to the nature and sensitivity of the data processed and the risks involved.
Technical security measures in place at jllpub include: 256-bit SSL/TLS encryption for all data in transit between your device and jllpub's servers; encryption of sensitive personal data at rest in jllpub's databases; multi-factor authentication requirements for access to internal systems containing personal data; automated monitoring and alerting for unusual access patterns; and network-level access controls limiting data system access to authorised personnel.
Organizational security measures include: role-based access controls ensuring staff members can only access personal data necessary for their job function; mandatory data privacy training for all staff with access to personal data; documented data breach response procedures; and regular internal security reviews.
jllpub retains personal data for the period necessary to fulfil the purpose for which it was collected, to comply with legal obligations, and to resolve disputes. The following retention schedules apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account plus 5 years post-closure | Legal obligation (AML, gaming regulation) |
| KYC / identity documents | Duration of account plus 5 years post-closure | Legal obligation (RA 9160 AMLA) |
| Transaction records | 5 years from transaction date | Legal obligation (tax, AML) |
| Game session logs | 2 years from session date | Legitimate interest (dispute resolution) |
| Customer support records | 3 years from last interaction | Legitimate interest (quality, disputes) |
| Marketing consent records | Until consent withdrawn plus 3 years | Legal obligation (consent records) |
| Self-exclusion records | Duration of exclusion plus 5 years | Legal obligation (responsible gaming) |
On expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to any individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.
Under the Philippine Data Privacy Act of 2012, registered jllpub players and data subjects have the following rights in relation to their personal data. These rights may be exercised by contacting jllpub's Data Privacy Officer using the details in Section 13.
To exercise any of the above rights, please contact jllpub's Data Privacy Officer at the email address listed in Section 13. jllpub will respond to all substantive requests within thirty (30) calendar days. Where a request is complex or numerous, this period may be extended by a further thirty (30) days with notification.
jllpub's Platform is strictly intended for adults who are at least 21 years of age. jllpub does not knowingly collect personal data from any individual under the age of 21. The 21+ age requirement is enforced through the KYC verification process at account registration.
If jllpub becomes aware that personal data has been collected from a person under the age of 21 — whether as a result of fraudulent age information provided during registration or any other reason — the account will be immediately closed, all balances will be forfeited, and all collected personal data will be deleted as promptly as legally permissible.
Parents and guardians who believe that jllpub may have inadvertently collected data from a minor in their care should contact jllpub's support team at [email protected] immediately. All such reports will be treated as a priority.
jllpub's primary operations and data storage infrastructure are focused on serving Philippine players. In certain circumstances — for example, where jllpub uses cloud infrastructure providers or game software partners with servers located outside the Philippines — personal data may be transferred to and processed in jurisdictions other than the Philippines.
Where such transfers occur, jllpub implements appropriate safeguards to ensure that your personal data receives a level of protection substantially equivalent to that required by the Philippine DPA. These safeguards include contractual data protection clauses with recipient entities and, where applicable, confirmation that receiving jurisdictions maintain adequate data protection standards.
Players may request information about the specific safeguards governing cross-border transfers of their personal data by contacting jllpub's Data Privacy Officer.
jllpub reviews this Privacy Policy periodically and may update it to reflect changes in data handling practices, legal requirements, or the features and services offered on the Platform. The "Last Updated" date at the top of this document indicates when the most recent revision was made.
Where changes to this Policy are material — meaning they significantly affect how your personal data is collected, used, or shared — jllpub will notify registered players via email to their registered address and via a prominent notice on the Platform at least fourteen (14) days before the updated Policy takes effect.
For non-material clarificatory amendments, the updated Policy will be published at jllpub.org/privacy-policy and will be effective upon publication. Your continued use of the jllpub Platform following notice of any update constitutes your acknowledgement of the revised Policy.
For questions, concerns, or requests relating to this Privacy Policy or jllpub's data handling practices, please contact the jllpub Data Privacy Officer through the following channels:
When submitting a data rights request, please include your full registered name, registered email address or mobile number, and a clear description of your request or concern. This information is necessary to locate your account records and respond accurately.
For related platform policies, see jllpub's Terms & Conditions, Responsible Gaming page, and the FAQ.
Your data is protected under Philippine law and jllpub's security infrastructure. When you're ready, 500+ games, live dealer tables, instant GCash deposits, and the sportsbook are waiting. 21+ only. Play responsibly.
21+ Only. Please gamble responsibly. See our Responsible Gaming page.